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Help Desk Manager

Conshohocken, PA 19428

Posted: 01/29/2019 Employment Type: Direct Hire Magellan Division: Information Technology Job Number: 10926

Magellan is currently assisting our client in their search for a Help Desk Manager in Montgomery County, PA!

Company and position highlights include:
  • Opportunity to flourish within a thriving, solution-oriented organization by refining and enhancing the service process and procedures
  • Fulfilling position that focuses on managing and motivating a great team of IT staff to meet and exceed customer service expectations
  • Gain hands-on experience with both ends of the industry by working directly with customers and IT staff to find solutions to customers’ problems
  • Fun and fast-paced work environment that encourages creative thinking to discover new solutions and methods to better accommodate customers’ needs

The ideal candidate:
  • Great communicator with strong customer service skills; confident in their ability to communicate technical concepts to customers and employees
  • Previous management experience with strong knowledge of support desk software, ticketing processes, and dispatching of IT staff (in-house and in the field)
  • Organized individual who thrives when facing challenging or stressful situations in a fast-paced work environment
  • Strong leader who manages their team by encouraging team work and excellent service delivery
  • Understands how to use and manage software and services built for Managed Service Providers and IT consulting companies (Office365, Kaseya, ConnectWise, etc.)
  • Strong knowledge of networks, PC computer hardware, software, peripherals and operating systems

About Magellan Search & Staffing
Regionally based in Philadelphia, PA, Magellan Search & Staffing specializes in the placement of accounting, finance, information technology, administrative, and human resources professionals into direct-hire, consulting, contract and temporary positions. In recent years, Magellan has been the proud recipient of many local and national awards, including being named to the following lists: Best of Staffing for Clients and Talent, the Inc. 500 I 5000, the Philadelphia 100, the Staffing Industry Analyst’ s Fastest Growing, and the Top Executive Recruiters. For more information about Magellan Search & Staffing, please visit:



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